Frequently Asked Questions
Frequently Asked Questions
Ordering & Payment
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. You can create an account or checkout as a guest.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods displayed at checkout.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect your payment information and personal data.
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 3-7 business days. Express shipping options are available at checkout.
Do you ship internationally?
Not yet. We're working on it!
How can I track my order?
Once your order ships, you'll receive a tracking number via email to monitor your package's progress.
Returns & Exchanges
What is your return policy?
We offer a 14-day return policy for unused items in original condition. Return shipping costs may apply.
How do I return an item?
Contact our customer service team to initiate a return. We'll provide you with return instructions and a prepaid shipping label if applicable.
When will I receive my refund?
Refunds are processed within 5-10 business days after we receive your returned item.
Product Information
Are your products authentic?
Yes, all our products are 100% authentic and sourced directly from authorized suppliers.
Customer Support
How can I contact customer service?
You can reach us via email or our Contact Us page!
What are your customer service hours?
Our customer service team is available Monday through Friday, 9 AM to 6 PM EST.
Still have questions? Don't hesitate to contact us - we're here to help!